Which of the following does organizational performance NOT include?

Organizational performance typically encompasses metrics and outcomes that reflect the overall effectiveness and efficiency of a company in various aspects, such as productivity, customer satisfaction, and recruitment efforts. Improving productivity relates directly to how well an organization utilizes its resources to generate output. Increasing customer satisfaction is crucial because it often leads to repeat business and positive word-of-mouth, which contributes to longer-term organizational success. Enhancing recruitment efforts also fits within the scope of organizational performance, as it impacts the quality of talent that enters the organization, which can influence all other performance outcomes.

In contrast, developing employees is more aligned with individual employee growth and learning rather than being a direct indicator of overall organizational performance. While it contributes positively to the organization in the long run, and indirectly supports performance, it does not serve as a primary measure of organizational performance on its own. This distinction clarifies why developing employees stands apart from the other options related to direct measurements of organizational performance.